Returns & Exchanges

Due to the perishable nature of our fresh pasta and sauces, we are unable to accept physical returns; however, if your order arrives damaged or suboptimal, we are committed to making it right.

Return Process

• 1.
  Report an Issue

  Contact our customer support team within 24 hours of delivery if there is a problem with your pasta box or ingredients.

• 2.
  Provide Documentation

  Please include your order number and clear photographs of the packaging and contents to help us assess the quality concern.

• 3.
  Quality Assessment

  Our kitchen team will review your report immediately to determine if a replacement or a full refund is the best course of action.

• 4.
  Resolution

  Approved refunds will be processed back to your original payment method, or we will arrange for a fresh replacement in your next delivery slot.